We’d like to answer your questions.

Reservation Process

• Online Booking: Check property availability and reserve online. Need help? Email admin@anchorvirginia.com, and we’ll assist you.
• Payment Options:
  • Online: Pay securely during booking.
  • Offline: Send a cashier’s check or money order within 5 days of signing the lease. Missing this deadline releases the property for others to book.

Reservation Fee

• Vacation Rentals (> 30 day stay): A 50% booking fee reserves your property and is credited toward your rent. This fee is non-refundable but transferable within one year ($35 transfer fee applies, changes allowed up to 30 days before arrival).
• Mid/Long-Term Rentals (30+ day stay): First month’s rent + refundable deposit (equal to one month’s rent) is required upfront. Additional fees (cleaning, linen, transaction) may apply.

Final Payment

• Due 30 days before arrival. For bookings made within 30 days of check-in, payment must be in full and via certified funds. Unpaid balances result in automatic cancellation and forfeiture of the reservation fee. If you are on a monthly rental, you will be paying rent and required fees monthly. 

 Taxes

Anchor Realty’s tax rates are governed by the Commonwealth of Virginia and the City of Virginia Beach.  Currently the Virginia rental tax rate is 15% (9% city, 6% state).  The City of Virginia Beach Lodging Fee is $2.00 per night stayed.  Taxes subject to change without notice.

Processing Fee

The processing fee covers administrational cost of processing a reservation and related correspondence.  We pride ourselves in having the lowest pricing of any company in our area.  Contact us if you find a lower price!

Cancellation Policy

• 30+ Days Before Check-In: Cancellations submitted in writing (email) are refunded minus the 50% booking fee.
• Less Than 30 Days Before Check-In: No refunds unless the property is rebooked at the same rate. If rebooked, a partial refund may be issued.

Payment Terms

• The remaining balance (rent, taxes, pet fees, damage deposit) is due 30 days before check-in. Unpaid balances result in automatic cancellation, forfeiting the 50% booking fee.

Additional Notes

• Reservations block calendar dates, making late cancellations costly for owners.
• Anchor Realty may cancel reservations due to unforeseen circumstances, offering a full refund or relocation to a similar property.
• Refunds will not be given for internet outages, power failure, pests spotted, and malfunctioning Wifi equipment. 

Check-In & Check-Out Info

• Check-In: After 4:00 PM. We’ll notify you via text if the home is ready early. Most homes have keyless access, and your check-in text will include the address and door code. If keys are required, you’ll be directed to pick them up from our office at 613 21st Street, Virginia Beach, VA 23451. Please don’t visit or park at the property before check-in.

• Check-Out: By 10:00 AM. Ensure excess cleaning and trash removal are complete (leave linens as-is). Keys, parking passes, and property access must be returned by this time.

Pet Policy

If you wish to bring your furry friends along with you, please make sure that the property you select allows pets.  If the property’s page states that pets are allowed, a non-refundable fee of One hundred dollars ($100.00) per pet (limit of 2) will be added and is due thirty (30) days before arrival.  For yearly or month-to-month rentals, the non-refundable fee is Three Hundred Dollars ($300.00 per pet).

Any evidence of pets in the unit without permission or more pets than specified will result in a charge of Two Hundred Dollars ($200.00) per pet to the tenant’s account. Any additional damage to the unit will result in additional funds being charged to the tenant’s account.

Cleaning & Damages

Anchor Realty reserves the right to charge the credit card on file for any damages caused by failure to maintain the property, leave it in good condition (beyond reasonable wear and tear), or comply with the leasing agreement. This includes charges for excess cleaning or unpaid rent and fees. An itemized account of any deductions will be provided in writing. Damages will be assessed within 48 hours of checkout, provided no new tenants occupy the property during this time.

Before your arrival, the vacation rental will receive a full EPA-certified cleaning, paid for by the property owner. During your stay, you are responsible for tidying, trash removal, and excess cleaning before checkout. A cleaning checklist and supplies are provided in the home. If you’d like our team to handle excess cleaning, email admin@anchorvirginia.com for pricing. If cleaning is not completed and we do not hear from you, additional cleaning fees will be charged.

Linens are included in your stay. 

Keep in mind this is a sub-tropical environment, pests will occur. We do not issue refunds for pests that appear on a normal basis between regular pest control treatments. 

Maximum Occupancy

The maximum occupancy according to the Short Term Rental Regulations issued by the City of Virginia Beach is listed on each property’s page.  If any unit is found to be over this limit, the tenants may be charged an additional fee or will be evicted and all rents forfeited.

Smoking Policy

All of our properties are NON-SMOKING units. Smoking any substance is not permitted on any of our properties.  This includes tobacco, electronic vapor devices, illegal substances, etc.

Any evidence of smoking in the unit including odor will result in an additional charge to your account and is cause for immediate eviction and forfeit of rents paid.

Keys – Lock Out Fee

If your keys are left in your property and you require Anchor Realty to come and unlock the property, a Twenty-Five Dollar ($25.00) fee during office hours, or Fifty Dollar ($50.00) fee after hours will be deducted from the damage deposit or your reservation will be changed to cover the cost of this service. 

Lost/Unreturned Keys

All keys must be returned to the Anchor Realty office on the date the lease expires; failure to return all keys will result in a One Hundred Twenty-Five Dollar ($125.00) deduction from the damage deposit to cover costs of changing locks.

Lost Parking Passes

All parking passes must be returned to the Anchor Realty office on the date the lease expires; failure to return each parking pass will result in a Five Hundred Dollar Fee ($500.00 USD) deduction per pass from the tidy fee to cover costs of a new pass for the guests arriving after you. Refer to the property notes for additional lost parking pass fees, these vary based on the property.

Local Mandates and Updates

Anchor Realty Group is consistently monitoring local mandates and updates. We are able to offer a “forecast” and adjust our action plans accordingly, but are not able to guarantee future circumstances. Our policies are designed to offer protection for unforeseen events so we are not able to guarantee policy changes.

Please stay educated with us on Virginia Beach Mandates and Updates. We recommend:

• www.cdc.gov
• www.generalitravelinsurance.com
• www.virginia.gov
• www.visitvirginiabeach.com

Maintenance

At Anchor Realty, we manage all of the maintenance at our properties.  If you experience an emergency during your stay, please call 911. When you notice a maintenance concern, please give our office a call or text and we will take care of the issue as soon as we can.

You can also email [email protected] for questions or maintenance requests.  If you experience a maintenance related issue after hours that cannot wait until our office opens the following morning, please text (757) 428 – 0432 and our on-call personnel will address your needs related to true maintenance emergency as soon as possible.

Trash

Please place the trash bags from your unit in the big black trash cans that are located outside of the houses.  Trash collection is on Tuesdays for most of the units managed by Anchor Realty Group.

Guests staying at the Mai Kai Condo Complex should not move the trash bins.  Recyclables are picked up every other week.  Please take out all trash at the end of your stay.  If you are staying in a condo unit, please place your trash in the receptacles provided outside.

We also encourage recycling in our vacation homes.  Please place the recycled items in the big blue trash cans located outside of the units. See below for information about recyclable items:

Paper

• Clean out newspaper
• Broken down cardboard boxes, clean, dry and unwaxed
• Chipboard, such as cereal and cracker boxes
• Unwanted mail including catalogs and magazines
• Telephone books and paper grocery bags

Glass

Clear, green and brown glass bottles and jars (remove and discard lids)

Plastic

The only type of plastic which is acceptable for recycling are bottles with a neck and spout (remove and discard lids)

Metals

Aluminum, steel/tin food and beverage cans

Pour or wipe out cans and bottles. Place recyclables loosely in your container. Town-home residents with the 18-gallon recycling bin container service may place any additional recyclables in paper bags next to their container.

Please do not place the following items in your blue recycling container:

• Household garbage
• Waxed cardboard
• Juice boxes
• Milk cartons
• Food containers (such as carry out containers and pizza boxes)
• Yard waste (grass, leaves or branches)
• Plastic bags (plastic bags are collected at most grocery stores for recycling)
• Plastic toys
• Plastic pools
• Plastic motor oil containers
• Ceramic or ovenware dishes
• Bottle caps or lids
• Styrofoam
• Packing peanuts

Parking

At the office: Please park either on street parking on 21st Street or behind our office building in the gravel lot. Parking in the nearby bank parking lots is prohibited.

At your vacation rental home: Please only park in the designated , off street spot(s) for your rental home. A parking plan will be posted in your unit. Some units are provided with parking passes.  Please keep the passes in plain view to avoid getting towed.  Anchor Realty is not responsible for vehicles towed when parked in unauthorized locations.

Packing List

Kitchen

• Groceries
• Condiments
• Coffee filters
• Paper towels
• Napkins
• Garbage bags
• Soaps (dishwasher, liquid/powder, dish soap, hand soap)
• Aluminum foil & plastic wrap
• Charcoal (for grills)
• Grill equipment
• Specialty cooking utensils

General

• Toiletries
• Laundry detergent & hand soap
• Toilet paper (some but not all units offer a starter pack but this will not last all week)
• Sunscreen
• Beach Equipment
• Linens (unless provided) 

Equipment/Game Rentals

Each of these items and more can be requested at the time of reservation or at check in.  Payment will be required at time of reservation. See what we have in stock!